We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Our supplier is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Our supplier offers a free reprint or a refund if you contact us within 14 days of product delivery.
You will be required to send it back to the print providers address that should be in the information when you received the item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@pixelbazaarltd.com. Please note that returns will need to be sent to the provided return address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
An issue with the quality of the print
A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
For DTG, DTF, EMB, and AOP products, there is a tolerance of 0.5" for print placement.
Print in the wrong area A clear photo of the product you received, folded in a way that clearly displays both sides.
If the item was for the wrong product A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality) A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.
The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing.
An issue with an electronic device (manufacturer’s defect) A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
Delivery-related product damage A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Reprinted item has the same issue as the original item A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
Note
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Gift Cards and Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Our supplier whom prints the garments may have a different return process.
